Privacy Policy

Your privacy matters to us. This policy explains how holenavique collects, uses, and protects your personal information when you use our financial statement analysis services.

Information Collection and Use

At holenavique, we collect information to provide you with comprehensive financial statement analysis services. We gather personal details when you create an account, upload financial documents, or contact our support team. This includes your name, email address, business information, and the financial data you share with us for analysis purposes.

Types of Information We Collect

  • Personal identification information including name, email address, and phone number
  • Business information such as company name, industry type, and business registration details
  • Financial documents and statements uploaded for analysis purposes
  • Usage data including how you interact with our platform and services
  • Technical information such as IP address, browser type, and device information
  • Communication records when you contact our support team or participate in surveys
Important: We only collect information that's necessary to provide our financial analysis services. You can control what information you share with us through your account settings. We never sell your personal information to third parties.

How We Use Your Information

Your information helps us deliver accurate financial statement analysis and improve our services. We use your business data to generate insights, create custom reports, and provide recommendations tailored to your industry. We also use contact information to send you analysis results, service updates, and respond to your inquiries.
We may use aggregated, anonymized data to improve our analysis algorithms and develop new features. This means we might look at patterns across many businesses to enhance our service quality, but we never identify individual companies in this process.

Data Security and Protection

We take data security seriously. Your financial information is encrypted both when transmitted to our servers and when stored in our systems. We use industry-standard security measures including SSL encryption, secure servers, and regular security audits to protect your data from unauthorized access.
Access to your information is restricted to authorized personnel who need it to provide our services. Our team members sign confidentiality agreements, and we regularly review our security practices to ensure they meet current standards. We also maintain backup systems to prevent data loss while keeping these backups equally secure.

Information Sharing and Disclosure

We don't share your personal information with outside parties except in specific circumstances. We may share information with trusted service providers who help us operate our platform, such as cloud hosting services or payment processors. These providers are contractually bound to keep your information confidential and use it only for the services they provide to us.
  • With your explicit consent for specific purposes
  • To comply with legal obligations or respond to lawful requests from authorities
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer, such as a merger or acquisition
  • With service providers who assist in delivering our services under strict confidentiality agreements

Your Rights and Choices

Under Australian privacy laws, you have several rights regarding your personal information. You can request access to the information we hold about you, ask us to correct inaccurate information, or request deletion of your data in certain circumstances. You can also object to certain uses of your information or request that we limit how we process it.
To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity before making changes to your information. You can also update much of your information directly through your account settings.

Data Retention

We keep your information for as long as necessary to provide our services and comply with legal requirements. Financial documents and analysis results are typically retained for seven years to support potential audits or regulatory requirements. Personal account information is kept for the duration of your relationship with us, plus a reasonable period afterward for business and legal purposes.
When we no longer need your information, we securely delete or anonymize it. You can request earlier deletion of your data, though we may need to retain certain information for legal or regulatory compliance. We'll always inform you if we need to keep specific information and explain why.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform. We encourage you to review this policy periodically to stay informed about how we protect your information.
The most current version of this policy will always be available on our website. Changes typically take effect 30 days after we notify you, giving you time to review the updates and decide whether to continue using our services.

Privacy Questions?

Address: 6 Lefroy St, North Hobart TAS 7000, Australia
Phone: +61418507704
Email: contact@holenavique.com
Our privacy team is available to help with any questions about this policy or how we handle your information. We're committed to transparency and will work with you to address any concerns you might have.
This Privacy Policy is effective as of January 15, 2025
Last updated: January 15, 2025